“Feeling is often more powerful than fact.”
When we find ourselves at odds with someone’s view, we can advocate with data, information, and ideas, seeking agreement based on facts. However, when emotions are enflamed, the brain doesn’t work so well. Acknowledging and empathizing with upset feelings is step one (validating and understanding another’s experience is not the same as agreement.)
Nirvana Nugget © A & R Consulting 2018. All rights reserved.